---
title: 'Integration, security and compliance'
description: 'Integration architecture and the event model, the security and audit model, compliance mapping to ITIL, ISO 55000, ISA-95, EEMUA 191 and IEC 62443, and how OHM compares to adjacent system classes.'
section: 'Operations Center'
weight: 14
related:
  - priorities-and-sla
  - massive-incidents
---

## Integration Architecture

The Operational Health Matrix is designed as an open integration platform.

All interactions occur through documented interfaces.

### Supported Integration Interfaces

The platform supports:

- REST API;
- MQTT;
- WebSocket;
- OPC UA;
- Modbus Gateway;
- AMQP;
- Kafka;
- Syslog;
- SNMP;
- Webhooks.

### Enterprise Integrations

OHM integrates with:

- SCADA;
- GIS;
- ERP;
- CMMS;
- EAM;
- Service Desk;
- Identity Provider;
- Document Management Systems;
- BI Platforms.

### External Event Model

Every significant change is published as an event.

Examples:

- IssueCreated;
- IssueAssigned;
- IssueResolved;
- IssueVerified;
- MassiveIncidentCreated;
- AssetHealthChanged;
- DetectorUpdated;
- SLAExceeded.

### API Principles

All programming interfaces comply with a unified set of requirements:

- versioning;
- idempotency;
- authentication;
- authorization;
- auditing;
- rate limiting;
- backward compatibility.

## Security & Audit

The Operational Health Matrix implements a security model oriented toward the operation of critical infrastructure.

### Role-Based Access Control

Roles define permissions.

Typical roles:

- Operator;
- Dispatcher;
- Field Engineer;
- Supervisor;
- Operations Manager;
- System Administrator;
- Security Officer;
- Auditor.

Each role receives the minimum necessary privileges.

### Audit Trail

The system records all actions.

The log contains:

- the user;
- the time;
- the action;
- previous values;
- new values;
- the source;
- the IP address;
- the session identifier.

Audit records are immutable.

### Electronic Evidence Integrity

Each Evidence item is accompanied by:

- the registration time;
- the source;
- a checksum;
- the asset identifier;
- a link to the Operational Issue.

This ensures the traceability of data provenance.

### Configuration History

The system saves equipment configuration changes automatically.

For each version, it records:

- the parameters;
- the initiator of the change;
- the reason;
- the date;
- the result of applying the change.

## Compliance Mapping

The Operational Health Matrix is designed in accordance with international practices for operating industrial systems.

### ITIL 4 Incident Management

OHM implements the full lifecycle of an operational incident:

- registration;
- classification;
- prioritization;
- assignment;
- escalation;
- resolution;
- verification;
- closure.

### ITIL 4 Problem Management

The platform supports:

- root cause analysis;
- recurring problems;
- Known Errors;
- the Knowledge Base;
- recurrence prevention.

### ISO 55000 Asset Management

OHM provides:

- asset lifecycle management;
- technical condition assessment;
- operational history;
- reliability metrics;
- decision support for maintenance and modernization.

### ISA-95

The platform architecture separates:

- the physical asset level;
- the data acquisition level;
- the operations level;
- the business integration level.

This ensures compatibility with the enterprise industrial architecture.

### EEMUA 191

OHM applies the principles of rational alarm management:

- correlation;
- Alarm Flood suppression;
- deduplication;
- prioritization;
- transition from individual alarms to Operational Issues.

### IEC 62443

The platform supports:

- access segregation;
- logging;
- traceability;
- configuration protection;
- change control;
- account management;
- user action auditing.

## Competitive Advantages

The Operational Health Matrix combines the capabilities of several system classes within a single operating model.

| System Class     | Primary Function       | Implementation in OHM                                                   |
| ---------------- | ---------------------- | ----------------------------------------------------------------------- |
| SCADA            | Monitoring and control | Telemetry, events, and operational analytics                            |
| Alarm Management | Alarm management       | Correlation, canonicalization, and prioritization of Operational Issues |
| CMMS             | Work management        | Work Queue, SLA, Verification, Knowledge Base                           |
| EAM              | Asset management       | Asset Health, operational history, lifecycle metrics                    |
| Service Desk     | Request management     | Incident Workflow, escalation, auditing, and execution control          |
| IIoT Platform    | Data acquisition       | Unified integration and analytics platform                              |

The key differentiator of OHM is the shift from managing individual events to managing the operational state of the infrastructure.

## Summary

The Operational Health Matrix is a specialized system for managing industrial infrastructure operations that unites telemetry, analytical models, operational processes, and asset lifecycle management within a single architecture.

The platform provides:

- continuous assessment of equipment technical condition;
- automatic detection of operational problems;
- correlation and root cause analysis;
- intelligent work distribution;
- SLA control;
- decision support;
- creation of a corporate knowledge base;
- risk forecasting;
- transparent auditing;
- compliance with modern international operations management practices.

The Operational Health Matrix is one of the key components of the IIoT Platform and enables the transition from reactive operations to data-driven management of operational reliability.