Knowledge base

Every confirmed resolution can be converted into a knowledge base article.

The Knowledge Base is part of the Operational Workflow, and the system uses it automatically.

Knowledge Lifecycle

flowchart TD
  A["Operational Issue"] --> B["Confirmed Root Cause"]
  B --> C["Verified Resolution"]
  C --> D["Knowledge Article"]
  D --> E["Recommendation"]
  E --> F["Reuse"]

Article Structure

Each article contains:

• a description of the problem;
• the canonical issue;
• symptoms;
• required checks;
• the confirmed root cause;
• the sequence of actions;
• photographs;
• links to documentation;
• equipment versions;
• applicability;
• a change history.

Automatic Recommendations

When an Issue is opened, the system automatically suggests:

• similar cases;
• previously confirmed resolutions;
• manufacturer instructions;
• internal regulations;
• related articles.

The engineer always makes the final decision independently.

Knowledge Effectiveness

For each article, the system calculates:

• the number of applications;
• the success rate;
• the average MTTR reduction;
• the number of reuses;
• the user rating.

This allows the organization to gradually build the most effective operational practice.